When Can I expect my order to arrive?

Orders once received are packed and gets dispatched within two - three business days. Once dispatched, you will receive Tracking Information by email or message, using which you can follow the progress of your shipment.
To ensure timely deliveries, please provide your complete & accurate shipping address including Pin code and a Contact number.
An order once dispatched, can take 5-8 Business days to arrive at your address depending on your location, however most packages will arrive much sooner than this! 

I entered incorrect shipping address, how do I correct it?

For any change in delivery address request, we are able to change the address at any time before the order has been dispatched. Please email us at hello@nilayadecor.com or connect with us at 91-9811367128

What if an Item has arrived broken?

Although we take utmost care in packing your items and our packaging is robust. However, in case of any damage in transit, you need to notify us within 24 hours of Order delivery: nilayadecorindia@gmail.com (Please share your Order Number and your Unboxing Video). Due to fragile nature of Ceramics, we do not offer Return. In case you want a replacement of the damaged product instead of the refund, then that would be clubbed with your next order from Nilaya Decor. Or, we can issue a Store credit for your next order.

Are these products Food Safe?

Yes, they are totally food safe and lead free.

Can I use these Tableware / Drinkware Ceramics in Microwave and Dishwasher?

Yes, these are safe to use in the microwave and dishwasher. You are however, suggested to wash them gently with soap and sponge.

Do you take Bulk orders?

Yes, we take bulk orders. Please write us at hello@nilayadecor.com